Hi there, here is a list of possibilities why you cannot make purchases successfully.

1: Incorrect payment information and Unsupported payment method.

Incorrect payment information: If you have entered a wrong password or any wrong information when purchasing, cancel the transaction immediately and start it again.

Unsupported payment method: If you fail to pay, it might be there is no supported payment method. Please check your Apple or Google account. You can find more information on payment methods.

2: Your network connection. You need to make sure your device is connected with a stable network such as data, Wi-Fi, or internet.

3: Problems with app platforms. All in-app purchases are made processed from App Store or Google Play. There might be a chance that they cannot make the process of your purchase immediately due to some issues. You can try to wait for a bit and contact them.

4: Issues with the app. Normally you can try to restart the app and see how it works after. If you fail to do that, please click “Contact Us” or send us an email to [email protected]