Hi there, we are truly sorry for the inconvenience. Could you at first make sure your device is connected to a stable network? It might be delayed for a few minutes or hours. If this is not working, please contact us. Then confirm and provide us the listing information we need.

1: The item and amount of your purchase.

2: The date of your purchase.

3: A copy of your receipt, which normally will be emailed to your mailbox linked to your Apple or Google account.

After we confirm your bills, your user service will get back to you as soon as possible.